Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@cadencefishing.co.uk. Please note that returns will need to be sent to the following address:

Cadence Fishing UK
Unit 1, Love Lyne Stables
Love Lyne
Redditch
B97 5QD

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@cadencefishing.co.uk.

Failure to return any products you wish to be replaced or refunded, in full, in undamaged packaging, will result in a loss of rights for product replacement, exchange or refund. Faulty goods must also be returned in full for a refund, replacement or exchange.

Please ensure you return any items to us using a signed for service or obtain relevant certificates of posting for small items.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You must notify us of damaged goods no later than 5 days from delivery of the damaged item(s).

If when you receive your package(s) you notice that the outside packaging has been damaged or there is evidence than items within the package have been damaged, you should open the parcel in front of the delivery driver and then sign for the items as “Goods Damaged”. When this is done, it enables us to work with our courier suppliers to replace all the items free of charge. Once this is done please email support@cadencefishing.co.uk for information on replacing the damaged goods. If you do not sign that the package has been damaged, we will not issue a replacement or refund your order.

If when you open your package(s) you find items are damaged inside then please contact us and we will arrange for replacements to be sent, we will require the damaged items back so collection of these will take place at the same time as delivery of the replacement items

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@cadencefishing.co.uk.